Manchester Airports Group chooses Sennheiser DW series headsets for control room operators
Marlow, United Kingdom, 8th October 2014 – Sennheiser, a global leader in premium headset and UC solutions, has been chosen by Manchester Airports Group (MAG) to supply its Manchester location with headsets for control room staff. Due to problems with existing headsets, it was decided to replace all units with an alternative that was comfortable, quick to charge and importantly that offered adequate hearing protection.
The Challenge
Given the proximity of some of the car parks to the air strip and subsequent aircraft noise, sudden sound surges were beginning to cause concerns for many of the staff. A Health & Safety representative identified the problem and confirmed that there was a moderate risk of this occurring on a general basis. They informed management that specialised headsets would be required to eliminate the chance of staff suffering from these effects.
In addition, the nature of the work at Manchester Airport meant that operators needed headsets that were quick to charge with a good battery life, and since staff often have to remain mobile while on the phone, a wireless solution would increase safety and flexibility.
The solution
A supplier recommended Sennheiser’s DW series of headsets, which fulfilled all of the requirements and importantly would guard against the risk of sound surges due to their acoustic shock protection. Initially, six headsets were taken for a trial period of three weeks, with staff invited to test both single and double-sided models. Feedback was extremely positive:
“We chose the Sennheiser DW largely because of the added protection they provided, and after trialling the headsets the team were happy that these would be good for use within the control room” said Charlotte Wienholt, Car Park Control Room manager at Manchester Airport “They are wireless which is a must for us, the sound quality is also very good. We were able to choose from single or double headsets and it is great that team members were able to pick what was most suitable for them.”
The DW series places an emphasis on comfort, durability and quality with HD audio and ultra-noise cancelling microphones to ensure consistent performance regardless of environment. Importantly it also includes patented ActiveGard™ protection.
In addition, MAG required headsets that would last for a full shift, are quick to charge, and that offer stable wireless functionality to avoid the dangers of having wires strewn around desks in a mobile workstation. The DW series offers up to 12 hours of talk time and up to 180m range with independent headset volume control, offering a good degree of flexibility away from the desk.
Charlotte said she wouldn’t hesitate to recommend Sennheiser’s DW series to other companies, stating “They are very practical to use in our environment, especially as the headsets are wireless. The headsets can easily be charged via a docking station or USB cable too and don’t take long to charge.”
About Manchester Airports Group (MAG)
MAG is the country’s largest UK-owned airport operator, serving 44 million passengers every year. At Manchester, 23 operators are employed for the control room, with a team that works 12 hour shifts in small crews. All of the operators use headsets to answer intercom calls from car park pay stations and barriers.
About ActiveGard™
ActiveGard™ takes a different approach to acoustic shock protection compared to most traditional systems. In order to comply with EU Directives, headsets must limit the level of audio for sudden loud sounds to 135dB in order to prevent permanent damage to hearing. This level can still be very uncomfortable for the user however, and usually fully distorts the audio being played. ActiveGard™ instantly compresses undesirable audio before it reaches your ear without distorting it, safeguarding the user completely and ensuring that audio remains at a comfortable listening level.
The DW Series
The DW series is available in a range of guises, from the DW Office with a choice of ear hook or headband wearing style to the Pro1 and Pro2’s choice of single and double-sided headsets. Each offers superb comfort and flexibility to the user, with a range of technology designed to offer the very best in call quality and protection, regardless of environment. The DW also comes with a stylish charging and control unit, with a magnetic cradle for fast and easy charging and a battery power indicator for instant notification of battery status. Headsets can be configured instantly for desk phone or softphone modes, resulting in a solution that’s capable of handling all of today’s modern office needs.
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About Sennheiser
The Sennheiser Group based in Wedemark near Hanover, Germany, was founded in 1945 and has gone on to become a leading manufacturer of microphones, headphones and wireless transmission systems. Sales in 2013 totaled 590.4 million euros. Sennheiser employs more than 2,500 staff worldwide and operates plants in Germany, Ireland and the USA. The company has a worldwide network of subsidiaries in France, Great Britain, Belgium, the Netherlands, Switzerland and Liechtenstein, Germany, Denmark (Nordic), Russia, Hongkong, India, Singapore, Japan, China, Australia and New Zealand, Canada, Mexico, and the USA. It also has long-established trading partners in other countries. Georg Neumann GmbH, Berlin, a maker of studio microphones and monitor speakers, and Sennheiser Communications A/S, a joint venture making headsets for PCs, offices and call centers, are also part of the Sennheiser Group.
More up-to-date information about Sennheiser is available on the internet at www.sennheiser.com
Press Contacts
For further information, please contact:
Michelle Cross
The PR Room
Tel: +44 (0) 845 094 2902
Email: michelle.cross@theprroom.co.uk
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