Live chat just got smart. Parker Software announces WhosOn with intelligent response

Track, chat and engage – an advanced solution for customer communication and marketing

Stoke on Trent, 17 August 2015: Parker Software today announces a major upgrade to WhosOn, its live chat and visitor analytics software that marks the next evolution of online customer communications.

WhosOn now features intelligent response, a response enhancement tool that works automatically in the background to detect and interpret keywords and actions in real time as an agent chats with a customer. Designed to improve efficiency, speed and reduce staff training costs, it represents a significant step forwards for existing users of live chat and an even easier route to entry for new businesses.

“Intelligent response is a game changing feature in live chat solutions, allowing agents to choose from specific responses based on customer interaction. This can significantly reduce resolution times, increase success rate and customer satisfaction”, said Howard Williams, Marketing Director at Parker Software. “It’s the result of detailed research into making live chat more streamlined and easy to use, regardless of the capabilities or experience of the operator.”

Intelligent response is available now in the new version 15.2 of WhosOn, which also includes detailed analytics and reports for effective customer engagement, marketing and management and a number of additional new features. These include a fully customisable streamlined agent view for improved management of high customer volumes, support for the Apple OS for local installs and a number of visual and functional improvements such as inline chat for smooth page navigation, as well as a range of new designs and themes.

“Live chat solutions need to be as flexible and efficient as possible to help leave the customer with the best possible experience, and the agent in the best position to provide it”, Howard continued. “The range of new features and improvements to WhosOn will make it easier than ever for both small and large scale operations to achieve this goal.”

For more information on Parker Software and WhosOn, or to arrange a free trial, please visit WhosOn.com or call 0330 0882 943.

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About Parker Software and WhosOn

Parker Software is a UK-based independent software house established in 2003, with offices in both the UK and US. It has developed a range of award-winning solutions to assist online businesses, and its live chat, visitor tracking and business automation solutions are used by thousands of businesses around the world.

WhosOn was first launched in 2002 as a visitor tracking solution, but in 2007 was re-developed to include live chat, allowing customers to use tracking and analysis functions in conjunction with the ability to prospect, engage and chat to customers in real-time. Since then it has evolved dramatically to react to changing customer demands and is now considered the UK leader, though it is used in over 100 countries in over 40 different languages.

Parker Software is dedicated to keeping WhosOn at the forefront of a burgeoning online marketplace, delivering practical, affordable customer service and tracking solutions to companies that offer cutting edge features and genuine opportunities for ROI. With a full range of services that include onsite training and consultation for bespoke and custom builds, Parker Software has the skills, experience and dedication to transform your online business.

More information

Press Contact

Paul Lester
The PR Room Ltd
Tel: +44 (0) 845 094 2902
Mobile: +44 (0) 7977 429 741
Email: paul.lester@theprroom.co.uk

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The post Live chat just got smart. Parker Software announces WhosOn with intelligent response appeared first on The PR Room | Technology PR & IoT PR Agency.

AVer announces the VC520, professional level videoconferencing that’s affordable to any business

High-end features at a low-end price make the VC520 a complete solution for the modern workforce

– 12MP optical zoom camera with full HD (1080p) output resolution

– Powerful PTZ auto-focus lens includes 10 presets to smoothly switch targets

– High fidelity directional microphones with daisy-chain functionality for crystal clear sound

– Supplied remote control for uninterrupted operation

– Plug and play functionality for easy setup with a range of VC applications

Milton Keynes, England, 6^th August 2015: AVer, a leader and innovator in video conferencing and mobile solutions, has announced the launch of the VC520, a professional VC camera for efficient collaboration in conference rooms.

Designed for the modern office, and particularly suited to web or cloud-based conferencing, the VC520 addresses the need for professional yet affordable video conferencing hardware for any size of business. With a sleek, slimline design and simple plug and play operation it offers a portable solution that’s well-suited to laptops, yet also has the power to effectively handle presentations and calls in rooms of all sizes.

Featuring a powerful 12X Optical Zoom PTZ (Point, Tilt, Zoom) camera, the VC520 has the ability to provide detailed images of small objects or wide views of all participants. A fast, auto-focus lens works alongside ten camera presents allowing an operator, with a click of a remote, to move from person to person seamlessly and without interruption. Smooth pan, tilt and zoom brings life to whiteboard content and product demonstrations, and with Full HD 1080p output resolution users can enjoy lifelike, crystal-clear views even in poor lighting.

Complementing the visual capabilities of the VC520 is a cutting-edge speakerphone that combines a 10W speaker with three embedded directional microphones for top-quality audio performance. It also offers industry-first daisy-chain functionality, ensuring that each participant’s voice is clear and balanced, even in larger rooms.

Designed with the demands of the modern office in mind, users can flexibly operate the VC520 alongside their chosen videoconferencing application, including WebEx, Google Hangouts, Skype, GoToMeeting, Skype for Business (Lync), and Zoom. Plug and play operation also makes setup and calling simple, bypassing the challenges of traditional solutions and putting high quality communication just a USB connection away.

“The VC520 is the result of our desire to provide professional level VC solutions that are affordable for any business, but crucially that don’t compromise on features and performance” said Bentley Lo, UK Country Manager, AVer Information Europe BV. “We believe that with the VC520 we have opened the door for more companies to embrace evolving workforce demands and communicate effectively both in a fixed location and on the move.”

AVer customers also benefit from an industry-leading three-year warranty.

Pricing and availability:

The VC520 is available mid-August from Amazon at a RRP of £699 (exc VAT). For more information visit www.aver.com 

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About AVer

AVer Information Inc. is a global provider of video surveillance, presentation and HD video conferencing solutions that integrate video & audio technology, electronics, optics, software applications and industrial design capabilities. AVer, an international award-winner, has become a successful creator of smart solutions for enterprise and education by aiming to satisfy the design concepts of clients through technological innovation and quality excellence. The company promotes one single goal for all three of its divisions: to provide efficient and easy-to-use solutions that incorporate the latest technologies and exceed the basic needs, requirements and expectations of customers in the business and education sectors. AVer has already carved out leading positions in the global marketplace for its presentation and video surveillance divisions, and the company is rapidly increasing the global market share of its recently introduced HD video conferencing division.

For further information on AVer’s Visualiser, Video Conferencing and Surveillance products, please visit www.aver.com/uk.

Press Contact

Michelle Cross
The PR Room Ltd
Tel: 0845 094 2902
michelle.cross@theprroom.co.uk

The post AVer announces the VC520, professional level videoconferencing that’s affordable to any business appeared first on The PR Room | Technology PR & IoT PR Agency.

AVer announce the EVC300 and EVC900, the most cost-effective endpoint VC solutions on the market

Power and performance without compromise

– Full HD 1080p multipoint conferencing and content sharing at 30fps
– Industry first one-touch USB recording, even when offline
– X16 PTZ camera with optical zoom
– Sophisticated microphone array with voice-activated layout to emphasize main audio source
– Exclusive HELPer mechanism ensures smooth and uninterrupted streaming
– Dual display and dual stream support
– WebTool ensures remote access to the system from any web browser
– Three year warranty as standard

Milton Keynes, England, 12^th August 2014: AVer, a global leader in video conferencing and surveillance solutions, has today announced the launch of the EVC900 and EVC300, the most cost-effective endpoint VC solutions on the market. Aimed at small and medium-sized businesses, the new entries to its award-winning EVC range represent superb value for money, with a one-time upfront price and no hidden extras allowing businesses to effectively manage costs.

The new EVC models include the EVC900 – ideal for larger conference rooms and auditoriums with a 10 point embedded MCU to connect up to 10 different locations at full HD resolution. Together with the EVC300, a four-site MCU all-in-one that’s perfect for any budget, AVer is catering effectively for small and medium sized businesses at a superb price to performance ratio.

Both devices offer full HD 1080p multipoint conferencing at 30fps with up to 1080p content sharing, and utilise a PTZ (Point, Tilt, Zoom) 16X optical zoom camera with 88° field of view for superb flexibility and clear close-ups of participants in large conference rooms, alongside industry first one-touch USB recording, even when offline, for instant archiving of key footage.

Crystal-clear audio is provided by an advanced microphone array with three individual receivers that can be daisy-changed with up for four additional microphones for superb coverage of larger areas. This array separates audio into three streams and encompasses a voice-activated layout switch to identify and emphasize the main audio source, reducing unwanted noise and focusing on the main speaker for a more natural experience.

The EVC range also includes a number of value-added extras, further improving its cost to performance ratio and ensuring that quality and performance is maintained throughout a call. This includes acoustic echo cancellation, noise reduction and automatic gain control to further enhance audio clarity, dual display and dual stream support for added flexibility and a WebTool to ensure remote access to the system from any web browser. AVer also provides its exclusive HELPer (High Efficiency Lost Packet Recovery) mechanism to ensure smooth and uninterrupted streaming by seamlessly managing bitrate and call resolution.

Easy to install, with intuitive “DIY” operation and setup wizards, easy to use with a straightforward interface and value added tools and easy to maintain with global and regional customer service, customers can be reassured that the EVC series represents a complete no-hassle solution.

The new EVC models are priced at £3,999 for the EVC300 and £7,999 for the EVC900, with no additional costs. Both come with a three year warranty and customers will benefit from AVer’s excellent levels of pre and post-sale support.

For more information visit www.aver.com/uk

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About AVer

AVer Information Inc. is a global provider of video surveillance, presentation and HD video conferencing solutions that integrate video & audio technology, electronics, optics, software applications and industrial design capabilities. AVer, an international award-winner, has become a successful creator of smart solutions for enterprise and education by aiming to satisfy the design concepts of clients through technological innovation and quality excellence. The company promotes one single goal for all three of its divisions: to provide efficient and easy-to-use solutions that incorporate the latest technologies and exceed the basic needs, requirements and expectations of customers in the business and education sectors. AVer has already carved out leading positions in the global marketplace for its presentation and video surveillance divisions, and the company is rapidly increasing the global market share of its recently introduced HD video conferencing division.

For further information on AVer’s Visualiser, Video Conferencing and Surveillance products, please visit www.aver.com/uk.

The post AVer announce the EVC300 and EVC900, the most cost-effective endpoint VC solutions on the market appeared first on The PR Room | Technology PR & IoT PR Agency.

AVer announces the Chrome40C, a versatile, safe and secure charging cart for Chromebooks and portable devices

“Round and sound” design delivers the ideal solution for the modern classroom

– Secure storage for up to 40 Chromebooks, tablets or netbooks
– Intelligent charging system ensures optimal power delivery to each device
– Child-friendly “round and sound” design makes it ideal for the modern classroom
– Flexible design allows for custom organisation of devices within each cart
– Complete with a 10-year warranty on cart & tray; 5-year for electrical parts

Milton Keynes, England, 9th July 2014: AVer, a global leader in video conferencing and mobile solutions for education has announced the launch of the Chrome40C, the perfect accompaniment to Chromebooks, tablets or netbooks that may be used in the modern classroom.

Delivering a combination of safety, security and convenience to help ensure that expensive equipment is well maintained and ready for use, the Chrome40C offers space for up to 40 tablets, Chromebooks and/or netbooks under 14” in size, with a lockable cabinet and sturdy steel construction that has no exposed corners or sharp edges. It also features an intelligent charging system to optimise total charge time by dynamically calculating the power demands of connected devices, ensuring that efficiently allocated current goes to the units that need it most, and four independent power strips minimise the risk of damage from circuit overloads, with LED status indicators offering instant updates on charging progress.

The Chrome40C takes safety seriously, with a “round and sound” design that has smooth, rounded corners covered in eco-friendly plastic to minimise the risk of injury and ensure a safe learning environment for young children, and door hinges that are installed internally help to protect against potential injuries to fingers and hands. Two lockable casters steady the cart when it’s in use to prevent it from tipping when struck forcefully, and dual anti-slip, anti-stain handles are ergonomically designed for easy and safe cart transportation.

Flexible enough to store up to 40 devices, the Chrome40C’s slim and sturdy metal dividers and sliding drawers keep everything firmly in place while charging and allow for easy storage and removal, with repositionable cable clips to keep things neat and organised on the inside. Additionally, four auxiliary power outlets allow users to charge and operate other devices such as laptops and visualisers without running additional cables across a room.

“With the Chrome40C we wanted to deliver a unit that is flexible enough for the range of devices you’d typically see in a modern classroom and at the same time offer excellent levels of security and safety” said Tarik Khamliche, Sales Manager for AVer UK. “We’ve feel we’ve covered all the bases when it comes to these key areas to offer a stylish and effective solution to the education sector.”

The Chrome 40C comes with a 10-year cart & tray warranty and a 5-year electrical parts warranty, alongside AVer’s comprehensive levels of pre and post-sales customer support for complete peace of mind.

Pricing and availability:

The Chrome40C is available immediately, MSRP £1299 (exc VAT). For more information visit http://uk.presentation.aver.com/model/Chrome40C

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About AVer

AVer Information Inc. is a global provider of video surveillance, presentation and HD video conferencing solutions that integrate video & audio technology, electronics, optics, software applications and industrial design capabilities. AVer, an international award-winner, has become a successful creator of smart solutions for enterprise and education by aiming to satisfy the design concepts of clients through technological innovation and quality excellence. The company promotes one single goal for all three of its divisions: to provide efficient and easy-to-use solutions that incorporate the latest technologies and exceed the basic needs, requirements and expectations of customers in the business and education sectors. AVer has already carved out leading positions in the global marketplace for its presentation and video surveillance divisions, and the company is rapidly increasing the global market share of its recently introduced HD video conferencing division.

For further information on AVer’s Visualiser, Video Conferencing and Surveillance products, please visit www.aver.com/uk.

The post AVer announces the Chrome40C, a versatile, safe and secure charging cart for Chromebooks and portable devices appeared first on The PR Room | Technology PR & IoT PR Agency.

AVer to showcase next generation surveillance solutions at IFSEC 2014, the premier security industry event

Visit AVer at stand C650 from the 17^th to the 19^th of June at the ExCel in London

Milton Keynes, England, 11^th June 2014: AVer, a global leader in security, surveillance and video conferencing solutions, has announced its attendance at IFSEC 2014, the UK’s largest security industry event from 17^th to 19^th June at the ExCel in London.

At the event AVer will be unveiling a number of new products, exclusively available to attendees, and talking to retailers about its award winning portfolio and series of IVAs that deliver complete control and confidence to surveillance operators.

The new product range includes the P5036 NVR, a cost-effective solution for medium-scale businesses that includes hybrid functionality to facilitate smooth transition between technologies, with support for both analogue and digital cameras. The P5036 offers a full range of storage protection via RAID 0, 1, 5 and iSCSI for fast and secure access to data, and with dual monitor support users can view live feeds alongside playback, ensuring uninterrupted operation. As a Linux-based system, the P5036 helps cut down on expensive fees for substantial overall savings, and with free CMS software supplied, multiple users are able to log in at the same time and manage features remotely even when not on site.

Also on show is the 2MP SD2026 IR Speed Dome IP camera, featuring a 20x optical zoom and intelligent IR LED illuminator, which with a range of 100m improves precision and efficiency to ensure that maximum clarity is available at all times, even for distant objects. Together with a 360° movement and two-way audio to contact those around the camera, the SD2026 offers the ultimate in flexibility and control.

The ED5000 Fisheye IP camera rounds off the new products on show – a 5MP camera with fisheye lens for 180° panoramic view or 360° surround view, making it ideals for wide, open areas. A point-tilt-zoom movement together with object tracking ensures that operator’s attention is immediately draw to suspicious activity, and together with smart stream to increase or decrease recording quality for selected areas, and Region of Interest to optimise bandwidth and storage, ensures efficient operation in any environment. The ED5000 is also an extremely cost-effective solution, utilising hardware-based de-warping to avoid the need for expensive software upgrades, and with a complete AVer setup users can benefit from a range of IVA features at no extra cost.

AVer’s IVAs are a big reason why so many people choose an AVer setup. Where other solutions charge a significant amount for features such as face detection, tampering detection, cross line detection and missing and suspicious object detection, these are provided as standard with an AVer setup at no extra charge.

“We’re very much looking forward to IFSEC this year, where we’ll be presenting our new range and discussing the ways in which businesses can benefit from modern security solutions,” said Bentley Lo, UK Country Manager at AVer Information Europe. “We’ve placed a big emphasis on cost-effective operation that doesn’t compromise on quality or functionality, so stop by and see me or one of the team at stand C650, where we’ll be more than happy to talk you through these exciting new developments.”

AVer will be discussing the benefits of its IVAs, demonstrating the new products and offering an overview of its entire portfolio at IFSEC 2014. You find AVer at stand C650 from the 17^th to the 19^th of June at the ExCel in London.

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About AVer

AVer Information Inc. is a global provider of video surveillance, presentation and HD video conferencing solutions that integrate video & audio technology, electronics, optics, software applications and industrial design capabilities. AVer, an international award-winner, has become a successful creator of smart solutions for enterprise and education by aiming to satisfy the design concepts of clients through technological innovation and quality excellence. The company promotes one single goal for all three of its divisions: to provide efficient and easy-to-use solutions that incorporate the latest technologies and exceed the basic needs, requirements and expectations of customers in the business and education sectors. AVer has already carved out leading positions in the global marketplace for its presentation and video surveillance divisions, and the company is rapidly increasing the global market share of its recently introduced HD video conferencing division.

For further information on AVer’s Visualiser, Video Conferencing and Surveillance products, please visit www.aver.com/uk.

The post AVer to showcase next generation surveillance solutions at IFSEC 2014, the premier security industry event appeared first on The PR Room | Technology PR & IoT PR Agency.

AVer launches Tab40C – a child-safe charge cart for up to 40 tablets

Milton Keynes, England, June 4th, 2014 – AVer, a global provider of education and business solutions, has announced the release of its new charge cart for up to 40 tablets – the Tab40C. Designed with child safety firmly in mind, the aesthetically pleasing Tab40C is essential for any classroom using iPads, Android or Windows^® tablets in large numbers. Teachers can rest assured these tablets will be charged and stored securely, while maintaining a safe learning environment at all times.

The design of the Tab40C means that all safety aspects, from the internal hinges to the edge-free, screwless frame, were considered without compromising the structural integrity and security of the cart. With its rounded corners and edges accompanying smooth, protective covers, the Tab40C is exceptionally well-suited for any classroom with young students.

The AVer Tab40C can safely charge up to 40 tablets across any combination of brands at any one time. The extra wide slots are designed to accommodate all makes, shapes and sizes of tablet, even with protective cases on, while the removable partitions allow for safe storage of larger objects such as AVer TabCam and visualisers. Additionally, all electrical components are of the highest standards, which is reflected by a unique, industry-leading five-year warranty.

Tab40C was constructed with a fully-welded steel frame, steel double doors as well as three-point locking mechanisms on both the front and rear doors to ensure your investments are truly secure. The result is something precious that money can’t buy – peace of mind. The non-slip surface and 4 AC courtesy outlets allow users to run AVer visualisers, with a TabCam or a laptop on top of it, doubling up as a safe and secure work surface and cutting down on potentially dangerous wires strewn across a room. Ergonomic handles, painless cable management and remarkably quiet 5” medical-grade casters make the Tab40C a straightforward and very usable tablet management device.

The AVer Tab40C is available immediately – MSRP £1,099 ex VAT

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About AVer

AVer Information Inc. is a global provider of video surveillance, presentation and HD video conferencing solutions that integrate video & audio technology, electronics, optics, software applications and industrial design capabilities. AVer, an international award-winner, has become a successful creator of smart solutions for enterprise and education by aiming to satisfy the design concepts of clients through technological innovation and quality excellence. The company promotes one single goal for all three of its divisions: to provide efficient and easy-to-use solutions that incorporate the latest technologies and exceed the basic needs, requirements and expectations of customers in the business and education sectors. AVer has already carved out leading positions in the global marketplace for its presentation and video surveillance divisions, and the company is rapidly increasing the global market share of its recently introduced HD video conferencing division.

For further information on AVer’s Visualiser, Video Conferencing and Surveillance products, please visit www.aver.com/uk.

The post AVer launches Tab40C – a child-safe charge cart for up to 40 tablets appeared first on The PR Room | Technology PR & IoT PR Agency.

Redbridge Primary School: learning about our cultural differences using AVer ClassHD

On October 21st 2013, pupils from Redbridge Primary School in the London Borough of Redbridge prepared to present live via secure video conference to year two pupils across the UK. The presentation, which they called “All About Sri Lanka”, showcased their Tamil culture and traditions. Using AVer ClassHD video conferencing hardware and Janet VC Services (JVCS), Redbridge Primary School was able to link securely and interoperably to schools in Thurrock, Shropshire, Havering and Devon.

Redbridge pupils, whose parents and relatives are originally from Sri Lanka, spoke about and displayed traditional foods and clothes, and taught their peers hundreds of miles away how to greet in Tamil. They performed a traditional Sri Lankan dance for the other schools to enjoy and then took questions from them live about the presentation.

Parminder Kambo, Assistant Head Teacher at Redbridge Primary School, said “The video conference has put a huge emphasis on our pupils’ speaking and listening skills, and in particular presentation skills. For the schools across England that we have connected to, pupils were provided with real life experiences from children their own age who wanted to share their culture. The aim for us was to help children respect each other through understanding and learning more about each other. What better way to do this than via a secure, high quality audio and video link?”

Lynn Bailey, School ICT Technician & HLTA, said, “We have been using VC for over a year now with other hardware products. What I particularly like about the AVer ClassHD is that it’s so easy to use – the zoom function suits the classroom environment really well because I know I only need to press a button once or twice to position it for the best view. The quality of video and audio is much clearer and better than our previous equipment too.”

Comments from the pupils at Redbridge Primary School:

“I liked it when everyone was watching and listening to me, it made me feel happy and excited to show the Sari I was wearing to the other children” (year two pupil)
“I learnt to speak louder” (year one pupil)
“Learning to speak in front of others helped me build my confidence in front of lots of classes, and it made me feel happy to be a role model for my school” (year five pupil)

Benefits to the primary curriculum:

The benefits for the pupils at Redbridge Primary are that they were able to improve their speaking and listening skills and learn to present to live audiences. They learnt to reply to questions asked by other pupils about their culture, and in turn teach their peers to learn to respect each other.

What Redbridge Primary School did to become a National Content Provider:
The school wanted to video conference using a secure, high-quality video link, one that they could use regularly and reliably to connect with other schools across the UK and beyond.

1. They used an affordable VC codec (for the cost of only 3 iPads) – the AVer ClassHD
2. With installation support from AVer and their local council school’s IT unit, the school installed the hardware quickly and easily on their network
3. With support from VCfL (Video Conferencing for Learning), the school registered with Janet VC services (JVCS) and promoted their VC opportunity “All about Sri Lanka” to over 7000 registered schools with VC hardware on the JVCS booking system
4. The school planned a 15-minute interactive presentation and rehearsed with the children
5. Schools across the UK emailed Redbridge Primary to sign up to take part in the conference
6. Redbridge Primary plan to repeat the VC sessions once a term with a different focus around the Tamil community each time

What your school needs to share good practice via video conference:

1. VC hardware – affordable, secure and providing a high quality, reliable connection (see AVer ClassHD)
2. A broadband connection that supports VC (see the Department for Education guidelines)
3. Registration on JVCS

Useful links/ Contacts

Janet VC Services: www.ja.net/video

DfE Broadband Guidelines for VC: http://media.education.gov.uk/assets/files/pdf/w/school%20broadband.pdf

AVer ClassHD from Video Conferencing for Learning: www.vcfl.net

Aver Information Inc: www.aver.com

AVer ClassHD: www.classhd.co.uk/

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About AVer

AVer Information Inc. is a global provider of video surveillance, presentation and HD video conferencing solutions that integrate video & audio technology, electronics, optics, software applications and industrial design capabilities. AVer, an international award-winner, has become a successful creator of smart solutions for enterprise and education by aiming to satisfy the design concepts of clients through technological innovation and quality excellence. The company promotes one single goal for all three of its divisions: to provide efficient and easy-to-use solutions that incorporate the latest technologies and exceed the basic needs, requirements and expectations of customers in the business and education sectors. AVer has already carved out leading positions in the global marketplace for its presentation and video surveillance divisions, and the company is rapidly increasing the global market share of its recently introduced HD video conferencing division.

For further information on AVer’s Visualiser, Video Conferencing and Surveillance products, please visit www.aver.com/uk.

The post Redbridge Primary School: learning about our cultural differences using AVer ClassHD appeared first on The PR Room | Technology PR & IoT PR Agency.

AVer launches the EVC130p, a full HD Video Conferencing solution with 16x optical zoom for unparalleled flexibility and performance

Advanced audio and video functionality ensures seamless operation and consistent quality across a range of applications

• Class leading wide-angle 67° field of view Point-Tilt-Zoom (PTZ) camera
• 16x optical zoom brings crystal clear detail to the smallest objects
• Full HD (1080p) output with 720p content sharing at 30fps
• Advanced microphone array compensates for environmental factors to ensure consistent, uninterrupted call quality
• Automatically compensates for bandwidth issues to maintain smooth operation
• Dual display and remote access and configuration
• Superb price to performance ratio makes the EVC130p the cheapest of its kind on the market
• Compact, lightweight design

Milton Keynes, England, 26^th March 2014: AVer, a global leader in HD video-conferencing products, surveillance, and presentation technology, has announced the launch of the EVC130p, a full HD (1080p) endpoint video conferencing solution for SMBs and the education and healthcare sectors with a powerful 16x optical zoom.

A slim, lightweight design and feature-rich operation complements the highest levels of performance to offer users crystal clear clarity with no loss of detail, making it one of the most cost-effective endpoints on the market. The EVC130p’s standout feature is its class-leading 2MP Point-Tilt-Zoom (PTZ) camera with a 67° field of view and 16x optical zoom, making it versatile enough for a person-to-person call, a broadcast to an entire room or for precision positioning and focus on objects of interest. With 1080p resolution for main video and 720p for content sharing, both at 30fps, it offers crystal clear clarity with no loss of detail, delivering a no-compromise solution for situations where quality is paramount.

A superb price to performance ratio also means that the EVC130p represents excellent value for money compared to competitor HD solutions, ensuring that this level of quality and flexibility is affordable for any environment.

The EVC130p complements its class-leading visuals with a strong focus on audio, featuring a microphone array system that houses three individual receivers capable of identifying the main audio source and fading out unwanted background noise. Echo cancellation minimises feedback and double-talk from the speaker, noise reduction suppresses ambient noise and automatic gain control adjusts for changes in volume, all of which combine to create a seamless single stream of crystal-clear clarity. And when using the EVC130p in larger environments such as conference rooms and lecture halls, up to four additional microphones can be daisy-chained together, extending its potential application even further.

With a focus on fast and easy setup and operation, the EVC130p is up and running in minutes, and when in use it’s simple to configure the device to cater for a range of uses. AVer’s High Efficiency Lost Packet Recovery mechanism (HELPer) automatically manages bit-rates to compensate for bandwidth issues, so call resolution and frame resend requests are handling smoothly and automatically, ensuring that both audio and video streaming remains uninterrupted. Dual-display mode simultaneously shows video and content on a single screen, a web browser can be used for remote access and control for the camera and codec and it’s straightforward to integrate with existing A/V equipment via LAN, ensuring a degree of versatility that delivers excellent results every time.

“We left no stone unturned with the development of the EVC130p, with our target being to deliver a product that makes no compromise on quality yet offers a degree of flexibility rarely seen at this price point” said Nigel Roberts, Marketing Manager of AVer. “We’re confident that we have delivered a “one-stop” solution to typical video conferencing needs by offering a product that’s equally comfortable broadcasting an entire room or fine details of objects with no loss in quality or performance”.

The EVC130p comes complete with a codec, camera, MIC cables and 3-year warranty, alongside the highest levels of pre and post-sale customer care.

Pricing and availability:

The AVer EVC130p is available now priced at £1,999 excluding VAT.

-ENDS-

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About AVer

AVer Information Inc. is a global provider of video surveillance, presentation and HD video conferencing solutions that integrate video & audio technology, electronics, optics, software applications and industrial design capabilities. AVer, an international award-winner, has become a successful creator of smart solutions for enterprise and education by aiming to satisfy the design concepts of clients through technological innovation and quality excellence. The company promotes one single goal for all three of its divisions: to provide efficient and easy-to-use solutions that incorporate the latest technologies and exceed the basic needs, requirements and expectations of customers in the business and education sectors. AVer has already carved out leading positions in the global marketplace for its presentation and video surveillance divisions, and the company is rapidly increasing the global market share of its recently introduced HD video conferencing division.

For further information on AVer’s Visualiser, Video Conferencing and Surveillance products, please visit www.aver.com/uk.

The post AVer launches the EVC130p, a full HD Video Conferencing solution with 16x optical zoom for unparalleled flexibility and performance appeared first on The PR Room | Technology PR & IoT PR Agency.

Oaks Park High School use Video Conferencing (VC) to promote reading for pleasure

Oaks Park High School (OPHS), in the London borough of Redbridge, has been using video conferencing to host children’s author events, allowing its local primary and secondary schools to take part in and promote reading for pleasure. OPHS is a National Janet (UK) award-winning school (2012) for its exemplar use of VC in teaching and learning.

Linda Hayes, Learning Resource Centre Manager at OPHS, has been organising authors to attend her school. She has used a secure and interoperable VC connection, using JVCS (Janet VC Services) booking, and AVer ClassHD. This has enabled the school to connect to other local schools all using VC hardware and share author costs.

Conrad Mason, a children’s author who took part in his first multipoint VC on November 13th, said “The quality of audio and video was excellent, which was great for me to experience because I was able to speak and interact clearly with five schools at once, without having to travel to each of them. It saved me a lot of time and is something I would definitely like to do again.”

Year eight pupils at OPHS school who have taken part in VC sessions, meeting a number of authors including Michael Morpurgo, Anthony Horowitz, Anne Cassidy and Sally Gardner, said “Video conferencing is a great way to meet the authors of books you read and find out about why they wrote the book and ask them questions. Meeting the authors by video conference lets you meet other schools too, and hear what other pupils from other schools think.”

Authors can cost up to £350.00 per half-day to visit a school, though some do offer promotional sessions through their publishers which are at a lower cost or free. OPHS were able to share the cost of one author with four other schools. Manford Primary School, Redbridge Primary, Ilford County High School, and Highlands Primary were all able to meet Conrad Mason and ask him questions about writing, his books and his career. OPHS has connected with over 10 authors over the past year and each time they have been able to share costs with three or four other schools – an excellent way to save money and bring experts into multiple classrooms.

Linda Hayes said “Reading for pleasure is proven to raise a child’s reading level far quicker than just reading to learn. This is why the Redbridge VC Network was established and we are now aiming to bring authors into our classrooms through secure multipoint conference calls on a regular basis using AVer ClassHD. At OPHS we have used a number of different VC hardware products and have found AVer ClassHD to be easily comparable system to other, more expensive units.”

Benefits to the Curriculum:

Encouraging reading for pleasure – what are the benefits?

• Children who say they enjoy reading for pleasure are more likely to score well on reading assessments compared to pupils who said they enjoyed reading less
• There is evidence to show that reading for pleasure is a more important determinant of a child’s educational success than their family’s socio-economic status
• It can have a positive impact on pupils’ emotional and social behaviour
• It can have a positive impact on text comprehension and grammar

What OPHS did to connect to share authors with local schools
The school wanted to video conference using a secure, interoperable, high-quality video link – one that they could use regularly and reliably to connect with schools locally to bring experts (authors) into classrooms. The solution had to meet safeguarding regulations and offer high-quality audio and video for speaking and listening.

1. They used an affordable VC codec (for the cost of only three iPads) – the AVer ClassHD
2. With installation support from AVer and the school’s IT unit, the school installed the hardware quickly and easily on their network
3. With support from VCfL (Video Conferencing for Learning), the school registered with Janet VC services and booked conferences to local schools via JVCS booking system
4. OPHS contacted publishers and arranged for authors to attend their school
5. OPHS were able to share the costs of authors with other participating schools

What your school needs to connect securely to other schools via video conference
1. VC hardware – affordable, secure and providing a high-quality, reliable connection (see AVer ClassHD from VCfL)
2. A broadband connection that supports VC (see DfE guidelines)
3. Registration on JVCS

Useful links/ Contacts

Janet VC Services: www.ja.net/video

DfE Broadband Guidelines for VC: http://media.education.gov.uk/assets/files/pdf/w/school%20broadband.pdf

AVer ClassHD from Video Conferencing for Learning: www.vcfl.net

Aver Information Inc: www.aver.com

AVer ClassHD: www.AVer ClassHD

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About AVer

AVer Information Inc. is a global provider of video surveillance, presentation and HD video conferencing solutions that integrate video & audio technology, electronics, optics, software applications and industrial design capabilities. AVer, an international award-winner, has become a successful creator of smart solutions for enterprise and education by aiming to satisfy the design concepts of clients through technological innovation and quality excellence. The company promotes one single goal for all three of its divisions: to provide efficient and easy-to-use solutions that incorporate the latest technologies and exceed the basic needs, requirements and expectations of customers in the business and education sectors. AVer has already carved out leading positions in the global marketplace for its presentation and video surveillance divisions, and the company is rapidly increasing the global market share of its recently introduced HD video conferencing division.

For further information on AVer’s Visualiser, Video Conferencing and Surveillance products, please visit www.aver.com/uk.

The post Oaks Park High School use Video Conferencing (VC) to promote reading for pleasure appeared first on The PR Room | Technology PR & IoT PR Agency.

AVer launches first 3MP box type IP camera with
True WDR

Milton Keynes, England, 19^th March 2014: AVer, a major global provider of video surveillance, presentation/education products and HD video conferencing systems, has launched its first 3-megapixel IP camera (network camera) – FX3000-R. This all-new box type IP camera (network camera) strengthens AVer’s comprehensive surveillance solution by streaming images at resolutions exceeding full HD1080p and handling complicated lighting environments via True WDR technology.

The camera’s 3-megapixel camera sensor allows for high definition image capturing up to QXGA resolution (2048 x 1536), making it easier to observe fine detail. AVer’s all-new sensor-based wide dynamic range (WDR) technology is currently available exclusively with FX3000-R and it effectively manages intense glare, harsh backlighting and similarly challenging lighting conditions to capture every object clearly. The region of interest (ROI) and smart stream functions available on FX3000-R and other select AVer IP cameras allow security personnel to achieve smart bandwidth / storage optimisation through targeted image capturing, while plug and play support provides for hassle-free integration with AVer HD NVRs and hybrid DVRs. FX3000-R also comes equipped with a mechanical IR-cut filter for excellent day and night visibility and is EN50130-4 certified, ensuring high surge and electro-thermal resistance.

Pricing and availability:

The AVer FX3000-R is available immediately and is priced at £489.00 excluding VAT

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[section]

About AVer

AVer Information Inc. is a global provider of video surveillance, presentation and HD video conferencing solutions that integrate video & audio technology, electronics, optics, software applications and industrial design capabilities. AVer, an international award-winner, has become a successful creator of smart solutions for enterprise and education by aiming to satisfy the design concepts of clients through technological innovation and quality excellence. The company promotes one single goal for all three of its divisions: to provide efficient and easy-to-use solutions that incorporate the latest technologies and exceed the basic needs, requirements and expectations of customers in the business and education sectors. AVer has already carved out leading positions in the global marketplace for its presentation and video surveillance divisions, and the company is rapidly increasing the global market share of its recently introduced HD video conferencing division.

For further information on AVer’s Visualiser, Video Conferencing and Surveillance products, please visit www.aver.com/uk.

The post AVer launches first 3MP box type IP camera with True WDR appeared first on The PR Room | Technology PR & IoT PR Agency.